When You Need to Postpone an Event

When plans change, we're here to help you through it.

Already Have a New Date?

Great! There are just a couple steps to take to get everything in order.

  1. Edit your old event date to reflect the new date
    • If needed, reactivate sales (located on the upper right of the date box)
  2. Email your attendees to share the new date

That's it! All the attendees who were previously registered for your old date are now registered for your new date!

New Date in the Works?

If a new date isn't locked down yet, just email your attendees to let them know more information will be coming soon. Once a new date is in place, send out another email to update them.

Given the current situation regarding the coronavirus, we are offering a special 90 day grace period to set a new date.

There is generally a two-week grace period for re-scheduling. If the due date is reached, tickets will be cancelled and a fee assessed. 

Attendee Contact Info

If you would like your ticket buyers' contact information for future use, download a copy of your Complete List from the Reports menu. Once the cancellation is processed, this data will no longer be reflected in your reports.

Cancellation Fees

Our Credit Card Processor or your Custom Merchant Account

An invoice will be added to your Brown Paper Tickets account for the cancellation fee.

PayPal Standard

Brown Paper Tickets will not invoice you for the PayPal cancellation fee. The service fee that was collected via PayPal at the time of purchase covers this.

Fee breakdowns can be found on our pricing page.