Issue Refunds Via PayPal

How to Issue PayPal Refunds

  1. Log in to your PayPal account
  2. Locate the Recent Activity column
  3. Filter the results by clicking Payments Received
  4. Locate the orders to be refunded using the search filters
  5. Click Refund to begin the refund process via PayPal
    • Optional- Enter information into the Invoice Number or Note to Buyer boxes
  6. Click the orange Continue button
  7. Click the orange Issue Refund button
  8. It will confirm with this message:

    Refund Complete - Your refund has been sent.
    An email with refund details has also been sent to the recipient
  9. Repeat this process for the remainder of orders that need refunds

If you need additional help issuing your PayPal refunds, here is PayPal's customer service contact information:

Monday through Friday, 5AM to 10PM PST
Saturday and Sunday, 6AM PST to 8PM PST

1-888-221-1161 - United States
1-402-935-2050 - Outside the U.S.