Customer Support Status Update

Read our response to COVID-19 and sign up for updates here

Due to the impact of COVID-19, our standard 24/7 phone support has been temporarily suspended. Please expect increased email response times. 

For general inquiries, you can reach us at support@brownpapertickets.com.

For refund requests, please send an email to refunds@brownpapertickets.com.

Phone and Language Support Update (4/22/20)

Due to the impact of COVID-19, our standard 24/7 phone support has been temporarily suspended. We are still working hard to respond to email requests and can be reached at support@brownpapertickets.com.

We are currently providing support via email in English and Spanish. We hope to return to French support shortly.

Changes to Our Service Levels (3/27/20)

  • Our Client Success Program will be operating at minimal levels for the duration of the global COVID-related event restrictions. If you are an organizer enrolled in our Client Success program, you may have received an email about this earlier in the week. For those who have not yet received an update, the Client Success team will be contacting you within the next few days with more information on its anticipated service levels and best ways to reach them.
  • We will continue to ship physical tickets for individual orders, but it may take up to 72 hours for processing. In addition to this, we will continue to offer our various “no-touch” ticket delivery methods.
  • We will continue to print and ship bulk ticket orders, but it may take up to 72 hours for processing. We have taken extensive steps to ensure that our fulfillment facilities, processes, and physical ticket stock are sanitized and safe, and are following the practices recommended by the CDC (US) and NHS (UK) for operating during the current pandemic.