View Transactions For Specific Time Frames

Your Event Journal generates a line-by-line report of every individual transaction for an entire event. You can filter transactions by date range, making it possible to get specific data such as all sales on specific weeks, or tax collected in a year.

How to Access Your Event Journal

  1. Log in to your Brown Paper Tickets account
  2. From the Reports menu, select Event Journal

Filter Options

Currency - If you are using multiple currencies, be sure to select the relevant one. 

Account - If you have more than one credit card processor on your account, use to filter which transactions you'll see.

From/To - Select your date range.

Type - Stick with all or use the options to break it down further.

Source - This can be helpful if you have agent accounts you'd like to track.

Event - Select which event(s) you'd like to view transactions for.

Note: Filtering a specific date range will only work for online display, not for printing or downloading.

How to Read Your Event Journal

Once generated, you will have a list of all transactions for the event(s) selected. Each of the following appear as their own entry:

  • Each ticket (rather than purchase)
  • Any tax collected
  • Affiliate fees
  • Venue fees
  • Rebates (if eligible, for PayPal and Custom Merchant Accounts)

Label Key

ID - The ticket associated with the transaction (for the ticket purchase and any tax collected for the ticket) or an order number (for service, affiliate, or venue fees).

Entry Date - A timestamp for when the order was placed.

  • Note: this may be a few minutes after the payment was sent if the order was placed via custom credit card processor.

Event Name - Associated event.

Event Date - Date of the event, not to be confused with the transaction date.

Price Level - Ticket price names and values display here.

Type - Identifies whether it's a ticket purchase, refund, service fee, tax, venue fee, or affiliate fee.

Source - Which credit card processor was used: Brown Paper Tickets, PayPal, Custom Merchant Account, or your account (for box office sales).

Dep or Wdrl – How much the transaction is adding or subtracting from the total.

Balance - How much revenue the event has produced.