Add/Edit a Questionnaire to the Checkout Page

Need to collect additional information during the checkout process?

We offer a Questionnaire tool formatted to ask yes or no, multiple choice, or open-ended questions. Your attendee's responses will be available in the Complete List report.

Keep in mind that carts have a 15-minute timer, so we recommend keeping your questionnaire brief.

Note: Questionnaires do not appear on our mobile site. If the questionnaire is essential, we suggest removing Mobile delivery - this will direct users to our standard website to complete their orders.

How to Add a Questionnaire

  1. Log in to your Brown Paper Tickets account
  2. From the Account menu, select Manage Your Events
  3. Select the blue button Go! next to the event
  4. From the dark gray bar select Questionnaire
  5. Add a Question in the white box
  6. Select if the question is Required or Optional for your attendee
  7. Select an Answer type via the drop-down menu
  8. Click the blue Add This Question button

How to Re-Order and Edit Questions

  1. Scroll down the Questionnaire page to view your Current Questions
  2. Click the up or down buttons to re-order
  3. Click Edit to adjust a question or the available answers
  4. Click Turn Off to hide the question from future purchasers while retaining all the existing responses to the question
  5. Click Remove to delete a question and all of the responses that have been recorded

Should I Turn Off or Remove Questions?

We always recommend selecting Turn Off over Remove when making changes to a questionnaire on a live event. Doing so will protect any answers that have already been submitted. If you want to update a question on a live event, you can turn off the current question and add a new one in its place.

Here's why:

  • Once a question has been removed, the data is gone. Please be sure to download any existing responses that you might need from the Complete List report before removing questions.
  • If a question or answer option is edited after buyers have already responded, it might change the context of the question and invalidate past responses.