Manage Recorded Tickets

Need to make a change to tickets you recorded? Easy peasy. Just follow these steps to find previously recorded orders and make changes.

How To Review Recorded Tickets

  1. Log in to your Brown Paper Tickets account
  2. From the Box Office menu, select View Recorded Tickets
    • Filter by customer or event name using the top search bar or scroll to the bottom to page through records by their recorded date
    • Click View to the left of a record to see the confirmation screen in real-time
      • Depending on time frame, you may have the option to adjust the email address, re-send the receipt, etc, from the confirmation screen. If you can't access what you wish to change, you might need to delete and re-record the order or contact us for assistance.
    • Click Delete to the far right of a record to cancel
      • A shaded "NOTICE" box will confirm: "The box office transaction has been deleted"
      • Repeat steps to delete more tickets as needed.