Send an Update to Your Attendees

Need to alert your attendees to a recent event change? Email your guests through your event management tools.

Warning - Online Event Link Delivery

Attendees have a tendency to "unsubscribe" from notification emails when they don't contain crucial event information. If you're hosting a virtual event and plan to send other messages to buyers prior to sending the access link, we suggest including a reminder that the link will be sent out via the same email notification system. 

How to Send a Notification to Confirmed Attendees

  1. Log into your Brown Paper Tickets Account
  2. From the Account menu, select Manage Your Events
  3. Click GO! next to the event title
  4. Scroll down to Email Your Attendees and select a message Type
    • Examples of useful information to include for different types of updates may appear.  You may edit the message as needed before sending.
    • If your event has more than one performance/date, you can send the message to all attendees, or select one date at a time to customize the message based on the performance they expect to attend
  5. Click Preview
  6. Click Send

Note: This tool is intended for relaying information specific to this event, and is not meant for marketing or other uses as it may violate the CAN-SPAM Act and/or GDPR regulations.