If you have an in-person component to your event, research your local government's suggestions or restrictions on gatherings. Factors such as size, venue, and attendee demographics may play a role in how you decide to proceed in a safe and healthy way.
Government Health Resources
Create a Healthy Environment
Ensure your staff, patrons, and venue are prepared.
1. Offer Ticket Changes
Updating Your Refund or Exchange Policies
If you would like to update the refund or exchange policies for your event, please contact Brown Paper Tickets directly so we can update your event settings.
2. Hang Signage & Infographics
Print and hang signage about good hygiene practices.
3. Provide Supplies
Be sure to supply hand-washing stations with ample soap and water. If hand sanitizer is available, have it ready at the entrance and other major traffic points.
4. Keep Sick Staff Home
Ask staff to stay home if they have symptoms.
- Share the signs and symptoms of COVID-19: fever, cough, shortness of breath.
- Encourage people to stay home when sick.
Tips for Staff to Stay Healthy
- Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- Cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues in the trash.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
5. Clean & Disinfect
Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
- Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.
- Follow manufacturer’s instructions for application and proper ventilation.
- Check to ensure the product is not past its expiration date.
- Never mix household bleach with ammonia or any other cleanser.
- Unexpired household bleach is effective against the coronaviruses when properly diluted.
- Alcohol solutions: Ensure solution has at least 70% alcohol.