Plan for Event Changes Due to the Coronavirus (COVID-19)

Read our response to COVID-19 and sign up for updates here

When it comes to health and safety concerns for your event, Brown Paper Tickets is here to support you. Communication and preparation are key to effectively handling major changes for events. 

We’ve included some resources below to help you navigate what’s best for your event. We are here to help you with messaging and logistics.


Let your attendees know you care about their health and well-being. Doing a little research on your local health authority's recommendations for the coronavirus (COVID-19) for your area and demographic may help inform what the best decision is for your community.

Check out our regularly updated post on State-by-State Event Restrictions and our Help Center article: Event Safety for Organizers.

Updating Your Refund or Exchange Policies

If you would like to update the refund or exchange policies for your event, please contact us at so we may update your event settings.   

While event changes can be disappointing, attendees will appreciate your concern. Before sending a notification to your attendees, determine if you will be changing, postponing, or canceling the event. Once determined, clear information regarding refunds and new dates can be shared with your attendees. 

Brown Paper Tickets Credit Card Processor Refunds

Please allow Brown Paper Tickets to handle refunds for cancelled or postponed events. We will issue full refunds to buyers, including service fees. Refunding buyers independently can lead to duplicate refunds as well as reduced or delayed event payments.


Want to reschedule your event and avoid automatically refunding tickets? You can postpone your event and share a new date later with your attendees. You’ll have a 90-day grace period to set a new date.  

See our Help Center article: When You Need to Postpone an Event


If your event cannot be rescheduled and it’s not appropriate to proceed, we suggest canceling the event.

To do so, please follow our standard cancellation procedures.

The option to retain sales that was introduced in March 2020 has now been retired. If you would like to offer your patrons the opportunity to donate to your organization, you can:

Event Insurance

You may consider looking into Event Cancellation/Contingency and Nonappearance Insurance or reviewing your policy before making any major event decisions.

Note: Not all policies cover issues of this nature.