Plan for Event Changes Due to the Coronavirus (COVID-19)

When it comes to health and safety concerns for your event, Brown Paper Tickets is here to support you. Communication and preparation are key to effectively handling major changes for events.

We’ve included some resources below to help you navigate what’s best for your event. We are here 24/7 to help you with messaging and logistics.

Messaging

Let your attendees know you care about their health and well-being. Doing a little research on your local health authority's recommendations for the coronavirus (COVID-19) for your area and demographic may help inform what the best decision is for your community.

See Event Safety for Organizers for additional resources.

Updating Your Refund or Exchange Policies

If you would like to update the refund or exchange policies for your event, please contact Brown Paper Tickets directly so we may update your event settings.

While event changes can be disappointing, attendees will appreciate your concern. Before sending an Event Notification, determine if you will be changing, postponing, or cancelling the event. Once determined, clear instructions regarding refunds and dates can be shared with your attendees.

Postponements

Want to reschedule your event and avoid automatically refunding tickets? You can postpone your event and share a new date later with your attendees. You’ll have a special 90 day grace period to set a new date.

See our Help Center article: When You Need to Postpone an Event

Cancellations

If your event cannot be rescheduled, and it’s not appropriate to proceed, we suggest cancelling the event.

If you would like to attempt to retain some of your ticket sales, you may offer the option for ticket buyers to seek a refund within 2 weeks from Brown Paper Tickets or leave their payment as a contribution to your organization. Payments will be issued within 10 business days of the event end date, or if the event date has passed, the 2-week grace period.

Just choose the "Event Cancellation – COVID Response" Notification Type in the email your attendees tool. You'll find additional instructions there.

If you would like to offer full refunds, please follow our standard cancellation procedures. While cancellation fees generally apply, we may be able to make accommodations for events canceled as a result of CDC or WHO recommendations regarding the coronavirus.

Event Insurance

You may consider looking into Event Cancellation/Contingency and Nonappearance Insurance, or reviewing your policy before making any major event decisions.

Note: Not all policies cover issues of this nature.

See Coronavirus: Factors for the Insurance Industry to Consider − Part 2 Event Cancellation and Contingency Nonappearance Insurance for additional information.