Read our response to COVID-19 and sign up for updates here.
When it comes to health and safety concerns for your event, Brown Paper Tickets is here to support you. Communication and preparation are key to effectively handling major changes for events.
We’ve included some resources below to help you navigate what’s best for your event. We are here to help you with messaging and logistics.
Let your attendees know you care about their health and well-being. Doing a little research on your local health authority's recommendations for the coronavirus (COVID-19) for your area and demographic may help inform what the best decision is for your community.
Updating Your Refund or Exchange Policies
If you would like to update the refund or exchange policies for your event, please contact us at firstname.lastname@example.org so we may update your event settings.
While event changes can be disappointing, attendees will appreciate your concern. Before sending a notification to your attendees, determine if you will be changing, postponing, or canceling the event. Once determined, clear information regarding refunds and new dates can be shared with your attendees.
Want to reschedule your event and avoid automatically refunding tickets? You can postpone your event and share a new date later with your attendees. You’ll have a 90-day grace period to set a new date.
If your event cannot be rescheduled and it’s not appropriate to proceed, we suggest canceling the event.
If you would like to attempt to retain some of your ticket sales, you may offer the option for ticket buyers to seek a refund within 2 weeks from Brown Paper Tickets or leave their payment as a contribution to your organization. Payment will be issued after the event end date.
If you would like to offer full refunds, please follow our standard cancellation procedures. While cancellation fees generally apply, we may be able to make accommodations for events canceled as a result of CDC or WHO recommendations regarding the coronavirus.
You may consider looking into Event Cancellation/Contingency and Nonappearance Insurance or reviewing your policy before making any major event decisions.
See Coronavirus: Factors for the Insurance Industry to Consider − Part 2 Event Cancellation and Contingency Nonappearance Insurance for additional information.