When it comes to health and safety concerns for your event, Brown Paper Tickets is here to support you. Communication and preparation are key to effectively handling major changes for events.
We’ve included some resources below to help you navigate what’s best for your event.
Messaging
Let your attendees know you care about their well-being and be sure to keep them in the loop when event changes occur. As soon as plans change, update your patrons by sending an Event Notification using our Email Your Attendees tool.
While event changes can be disappointing, attendees will appreciate your communication. Before sending a notification to your attendees, determine if you will be changing, postponing, or canceling the event. Once you've decided how to proceed, clear information regarding refunds and new dates can be shared with your attendees.
Brown Paper Tickets Credit Card Processor Refunds
Please allow Brown Paper Tickets to handle refunds for cancelled or postponed events. We will issue full refunds to buyers, including service fees. Refunding buyers independently can lead to duplicate refunds as well as reduced or delayed event payments.
Postponements
Want to reschedule your event and avoid automatically refunding tickets? You can postpone your event and share a new date later with your attendees. You’ll have a 90-day grace period to set a new date.
Cancellations
If your event cannot be rescheduled and it’s not appropriate to proceed as originally planned, we suggest canceling the event.
To do so, please follow our standard cancellation procedures.
The option to retain sales that was introduced in March 2020 has now been retired. If you would like to offer your patrons the opportunity to donate to your organization, you can:
- Add a donation option to your event page for non-canceled events
- Create a donations-only page for your organization
- Include an external donation link in your cancellation notification
Event Insurance
You may consider looking into Event Cancellation/Contingency and Nonappearance Insurance or reviewing your policy before making any major event decisions.