Request a Ticket Refund

Due to the high volume of incoming requests in the wake of COVID-19, we are not accepting refund requests by phone at this time. Check our customer support status here.

You can find your payment method listed on your original confirmation email.

PayPal Refunds

For purchases processed through PayPal, please contact the event organizer directly to request a refund. Brown Paper Tickets is not able to issue refunds for PayPal purchases.

Non-PayPal Refunds

For all other refund requests, email Please be sure to include your confirmation number if possible.