Your Tickets Haven't Arrived in the Mail (US or Canada)

Physical tickets haven't arrived in the mail yet? Don't worry, we can help ensure your entrance to the event.

Contact Brown Paper Tickets

We can update your delivery method either: 

    • three business days before an event, or
    • 21 days after the tickets were shipped

Whichever comes first.

Contact us at your earliest convenience. Please have your order details handy.

If you plan to update your delivery method the day before an event, call us early that day.

For more information on tracking and delivery, refer to USPS Delivery Options.